Last updated: January 5, 2024
At VOVE ID, our mission is to simplify and secure the process of digital identity verification. This Privacy Policy describes in detail how we handle personal information collected through our identity services and digital platforms. Our commitment is to protect privacy and ensure security while enabling quick, easy, and, most importantly, secure access to services.
This policy applies to all individuals using VOVE ID's services, including but not limited to website visitors, mobile application users, and individuals whose identities are verified or authenticated through our platform. We recognize that privacy rights vary across jurisdictions, and we are committed to honoring the specific rights that apply to users in different regions.
Our primary purpose for collecting data is to provide and improve our identity verification services. This includes verifying identities, carrying out related checks, and providing user authentication services. We also use the information to comply with our legal and regulatory obligations and to ensure the security of our services.
The data collected by VOVE ID are exclusively intended for identifying users and ensuring the smooth operation of verification, authentication, and related services. The data collected may include: Last Name, First Name, Telephone Number, Geolocation, and any other data pertinent to the verification process. These are used for creating user profiles, establishing communication, and confirming the user's location for service provision.
Data processing at VOVE ID is conducted semi-automatically with a focus on user consent and security. Essential information such as names and contact details are automated from the registration forms. Sensitive data like geolocation is collected post user consent, ensuring users' rights and privacy are respected at all stages.
As the data is strictly used internally for the purpose of verifying user's identity and improving our services, VOVE ID does not engage in sharing personal data with third parties except as required by law or with explicit user consent.
In line with Law No. 09-08 pertaining to the protection of individuals regarding the processing of personal data, users retain the right to query, access, rectify, modify, and oppose their personal data at any time. Requests can be made in writing, by mail, with proof of identity, to our main contact detailed in paragraph 4.e.
Any requests relating to personal data should be directed to VOVE ID via the following contact details: VOVE ID, Phone: +212606362271 Email: contact@voveid.com Users can also directly communicate with the data controller via their accounts on the VOVE ID platform through the appropriate sections for managing personal data.
VOVE ID commits to an appropriate level of security proportional to the risks and their probability, in accordance with Law No. 09-08 on the protection of individuals concerning the processing of personal data. We implement various measures to protect the data, but these do not constitute an absolute guarantee. VOVE ID pledges continuous efforts to uphold data security but does not commit to an obligation of result concerning data security.
We may share your information with our clients to provide them with the results of the identity checks. We also share information with service providers who perform tasks on our behalf. When legally required, we might disclose your information to law enforcement or other authorities. We ensure that all sharing of information is done with the utmost respect for your privacy and in compliance with applicable laws.
We employ a range of administrative, physical, technical, and organizational measures to protect your information against loss, theft, misuse, and unauthorized access. Your data is only retained for as long as necessary for the purposes for which it was collected, after which it is securely deleted or anonymized.
Depending on your jurisdiction, you may have various rights concerning your personal data. These can include the right to access, correct, delete, or transfer your data, as well as the right to object to or restrict certain processing activities. We are committed to honoring these rights.
We use automated decision-making processes, including machine learning, to analyze the information and provide our services. These processes are continually refined to ensure accuracy and fairness. We provide detailed reports to our clients, explaining the outcomes of the checks and the reasons behind them.
Given the global nature of our services, your information may be transferred across international borders. We take all necessary steps to ensure that such transfers are secure and that your information remains protected according to the standards described in this policy.
We may update this Privacy Policy periodically to reflect changes in our practices or the legal landscape. We encourage you to review it regularly to stay informed about how we are protecting your information.
For any questions about this policy or our privacy practices, or to exercise your rights, please contact us using the details provided. We are dedicated to addressing any concerns you may have.
We only disclose information in response to government or law enforcement requests as required by law and in a manner that strictly complies with our legal obligations.
If you believe your privacy rights have been violated, you may have the right to lodge a complaint with the relevant data protection authority.