Privacy Policy

Last updated on 05/01/2024

Introduction

At VOVE ID, our mission is to simplify and secure the process of digital identity verification. This Privacy Policy describes in detail how we handle personal information collected through our identity services and digital platforms. Our commitment is to protect privacy and ensure security while enabling quick, easy, and, most importantly, secure access to services.

1. Scope of This Policy

This policy applies to all individuals using VOVE ID's services, including but not limited to website visitors, mobile application users, and individuals whose identities are verified or authenticated through our platform. We recognize that privacy rights vary across jurisdictions, and we are committed to honoring the specific rights that apply to users in different regions.

2. Information We Collect

  • Personal Identification Details: We collect personal information such as names, addresses, emails, phone numbers, nationalities, document types, issuing countries, and expiration dates.
  • Biometric Data: For identity verification, we may ask for facial images and videos.
  • Data Verification Information: We might use various data verification checks through our network of trusted Data Providers.
  • Device and Access Information: We collect data about the devices and networks you use to access our services.
  • Interaction Logs: We maintain logs of how our clients, users, and Data Providers interact with our services.

3. How We Collect Your Information

  • Direct Interactions: We collect information that you provide directly when you interact with our services.
  • Through Technology: Our services use advanced technologies like machine learning to improve the accuracy and efficiency of our identity verification processes.
  • Third-Party Sources: We collaborate with trusted Data Providers and may receive information from them to conduct the necessary checks.

4. Purpose of Data Collection

Our primary purpose for collecting data is to provide and improve our identity verification services. This includes verifying identities, carrying out related checks, and providing user authentication services.

4.a: Data Collected by VOVE ID

The data collected by VOVE ID are exclusively intended for identifying users and ensuring the smooth operation of verification, authentication, and related services.

4.b: Data Processing

Data processing at VOVE ID is conducted semi-automatically with a focus on user consent and security.

4.c: Data Sharing

VOVE ID does not engage in sharing personal data with third parties except as required by law or with explicit user consent.

4.d: Right to Access and Modify Data

Users retain the right to query, access, rectify, modify, and oppose their personal data at any time.

4.e: Main Contact Information

VOVE ID
Phone: +212606362271
Email: contact@voveid.com

4.f: Data Protection

VOVE ID commits to an appropriate level of security proportional to the risks and their probability, in accordance with Law No. 09-08 on the protection of individuals concerning the processing of personal data.

5. Sharing Information

We may share your information with our clients to provide them with the results of the identity checks. We also share information with service providers who perform tasks on our behalf. When legally required, we might disclose your information to law enforcement or other authorities.

6. Data Security and Retention

We employ a range of administrative, physical, technical, and organizational measures to protect your information against loss, theft, misuse, and unauthorized access. Your data is only retained for as long as necessary for the purposes for which it was collected, after which it is securely deleted or anonymized.

7. Your Rights and Choices

Depending on your jurisdiction, you may have various rights concerning your personal data. These can include the right to access, correct, delete, or transfer your data, as well as the right to object to or restrict certain processing activities. We are committed to honoring these rights.

8. Automated Decision Making and VOVE ID Reports

We use automated decision-making processes, including machine learning, to analyze the information and provide our services. These processes are continually refined to ensure accuracy and fairness. We provide detailed reports to our clients, explaining the outcomes of the checks and the reasons behind them.

9. International Transfers

Given the global nature of our services, your information may be transferred across international borders. We take all necessary steps to ensure that such transfers are secure and that your information remains protected according to the standards described in this policy.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or the legal landscape. We encourage you to review it regularly to stay informed about how we are protecting your information.

11. Contacting Us

For any questions about this policy or our privacy practices, or to exercise your rights, please contact us using the details provided. We are dedicated to addressing any concerns you may have.

12. Government and Law Enforcement Requests

We only disclose information in response to government or law enforcement requests as required by law and in a manner that strictly complies with our legal obligations.

13. Filing a Complaint

If you believe your privacy rights have been violated, you may have the right to lodge a complaint with the relevant data protection authority.